Frequently asked questions
How long does delivery take?
Items are printed and shipped by Gelato in the UK, typically dispatched within 2–4 working days. Free UK delivery on every order.
Do you deliver outside the UK?
Currently we deliver to UK addresses only. All prices include free UK delivery.
Can I return a personalised item?
Because every item is made to order and personalised, it's exempt from the usual right to cancel once production begins. If an item arrives faulty, damaged or not as described, we'll replace it or refund you — contact us within 14 days of delivery with a photo of the issue.
What kind of photo should I upload?
Upload a photo you took yourself of an aircraft, airport or flight. The clearer and higher-resolution the photo, the better the print. You keep the photo as-is or let our AI restyle it into a blueprint, vintage poster, line drawing or watercolour.
What happens to my uploaded photo?
Your photo is used only to produce your order. It's stored on our secure Cloudflare R2 storage and is not shared with third parties except our production partner Gelato, who prints it. See our Privacy page for details.
Do you print airline logos or branded aircraft?
No. We only print customer-uploaded photos that you own. We don't sell a catalogue of branded-aircraft or airline-livery art. See our Terms page for the upload warranty and takedown process.
How does the AI restyle work?
When you choose an AI restyle (blueprint, vintage poster, line drawing or watercolour), we send your photo to an AI image model via OpenRouter, which generates the restyled version. The result is then printed and shipped to you. You preview the result before you buy.
How do I personalise a text product?
On text-personalised products (mugs, tees, totes, airport-code prints), type your details into the fields on the product page, click Preview, and we'll composite your text onto the design using a browser canvas. You see the result before you buy — no AI cost, no surprise.